NDAX Login  |  Secure Access to Your NDAX Account

Quick Start — Creating Your NDAX Account

Before signing in, register on NDAX using a unique email address and complete identity verification (KYC) as required. A verified account enables deposits, withdrawals, and full trading functionality.

1. Visit NDAX's official website and select Sign Up.
2. Provide your email, create a strong password, and verify your email address.
3. Complete identity verification (photo ID and proof of address) to unlock account features.

Signing In to NDAX

Access your account only from secure devices and networks. Always confirm the domain before entering credentials to avoid phishing attacks.

1. Open a browser and navigate to the official NDAX login page.
2. Enter your registered email and password, then complete any additional verification steps (2FA, device verification).
3. After signing in, review recent account activity and check for unfamiliar sessions.

Enable Two‑Factor Authentication (2FA)

2FA is the most effective way to protect account access. NDAX supports authenticator apps and may offer SMS as a fallback; authenticator apps are recommended.

• Authenticator app (recommended): Use Google Authenticator, Authy, or another TOTP app to scan the QR code and store backup codes securely.
• SMS (fallback): SMS is better than nothing but vulnerable to SIM swap attacks; register only if you understand the risks.
• Backup codes: Save printed or offline backup codes provided when enabling 2FA.

Account Recovery

If you lose access to your account or 2FA device, NDAX's recovery process typically involves identity verification to prove account ownership.

1. Use the Forgot Password flow to request a reset link; ensure the reset email originates from NDAX's official domain.
2. If 2FA device is lost, follow the account recovery steps in NDAX support — expect to provide KYC documents to re-enable access.
3. Keep recovery documents and backup codes secure and separate from the device used for logging in.

Troubleshooting Common Login Issues

• Forgot password: Use the password reset link; check spam/junk folders if you do not receive the email.
• 2FA code not accepted: Verify your authenticator app's time sync and ensure no leading/trailing spaces when entering codes.
• Account locked after failed attempts: Wait the cooldown period or contact NDAX support with account verification to unlock.
• Email bounce or non-delivery: Confirm your email service isn't blocking NDAX and whitelist NDAX domains for reliable delivery.

Security Best Practices

• Use a strong, unique password stored in a password manager.
• Enable authenticator-based 2FA and keep backup codes offline.
• Verify the NDAX domain before entering credentials and avoid public Wi‑Fi for sensitive actions.
• Enable device security (PIN, biometrics) and keep your OS and browser updated.
• Consider moving long-term holdings to cold storage or segregating funds between exchange and private wallets.

Frequently Asked Questions

How quickly can I reset my password?

Password reset links are usually immediate but may be delayed by email filters; follow the instructions in the reset email and contact support if the link expires.

Can NDAX access my funds?

NDAX holds custodial assets on the exchange — protect your account credentials and 2FA. For full control, withdraw to a non‑custodial wallet you control.

What if my account was compromised?

Immediately change your password, disable any linked API keys, withdraw funds to a secure wallet if possible, and contact NDAX support to report the compromise.